Automations · Nodes · trigger
In-App Chat message received
trigger.appchat_message_received · trigger
Fires on inbound AppChat messages
When to use
- Use when you need: Fires on inbound AppChat messages
Configuration
| Field | Required | Notes |
|---|---|---|
| accountId | no | Channel account; leave empty to use context when available |
| keyword | no | Optional text filter on message body |
| matchMode | no | contains or equals (with keyword) |
Inputs
Starts the run. Payload comes from the event, Manual / sample test, Listen capture, or pinned Input.
Outputs
Node result fields are available to downstream expressions. Check the Output tab after Execute or a full run.
Execute step (editor)
| Eligible? | Notes |
|---|---|
| Hidden | Event-driven — use Test run, Listen, or Input from a prior execution. |
See Test, Execute, debug, listen and limitations.
Common errors
| Symptom | Cause | Fix |
|---|---|---|
| Live event did not run | Draft unpublished or automation inactive | Publish changes and keep automation active. |
| No matching trigger | Account/keyword filter mismatch | Widen filters or confirm the event account. |
Example
Add this trigger → connect an action (e.g. send text or Slack) → Test with sample data or Listen → Publish when ready.