Automations · Nodes · trigger
AI handoff requested
trigger.ai_handoff · trigger
Fires when a visitor asks for a human (or handoff is flagged).
When to use
- Use when you need: Fires when a visitor asks for a human (or handoff is flagged).
Configuration
| Field | Required | Notes |
|---|---|---|
| accountId | no | Channel account; leave empty to use context when available |
| channelType | no | whatsapp or appchat |
Inputs
Starts the run. Payload comes from the event, Manual / sample test, Listen capture, or pinned Input.
Outputs
Node result fields are available to downstream expressions. Check the Output tab after Execute or a full run.
Execute step (editor)
| Eligible? | Notes |
|---|---|
| Hidden | Event-driven — use Test run, Listen, or Input from a prior execution. |
See Test, Execute, debug, listen and limitations.
Common errors
| Symptom | Cause | Fix |
|---|---|---|
| Live event did not run | Draft unpublished or automation inactive | Publish changes and keep automation active. |
| No matching trigger | Account/keyword filter mismatch | Widen filters or confirm the event account. |
Example
Add this trigger → connect an action (e.g. send text or Slack) → Test with sample data or Listen → Publish when ready.