Automations · Nodes · action
Send WhatsApp text
action.whatsapp_send_text · action
Send text inside the customer-care window
When to use
- Use when you need: Send text inside the customer-care window
Configuration
| Field | Required | Notes |
|---|---|---|
| accountId | no | Channel account; leave empty to use context when available |
| text | no | Message body; expressions allowed |
Inputs
Upstream node output and execution context (contact, account, variables).
Outputs
Node result fields are available to downstream expressions. Check the Output tab after Execute or a full run.
Execute step (editor)
| Eligible? | Notes |
|---|---|
| Limited | Dry-run only — no live send. Use Test run / Run now for delivery. |
See Test, Execute, debug, listen and limitations.
Common errors
| Symptom | Cause | Fix |
|---|---|---|
| Send failed on Test/Run | Outside window, bad template, or missing contact | Use template outside window; ensure contact/account in context. |
| Execute succeeds but nothing delivered | Execute is dry-run for channel sends | Use full Test run / Run now. |
Example
Message-received trigger → this send node → Test run with a real contact (Execute is dry-run only).